Orders & Returns Policy
Welcome to Sanjana Fashion Studio! We value your trust and aim to ensure a seamless shopping experience. Below are the details of our orders and return policies.
Placing an Order
- Browse our collection and select your desired jewelry items.
- Add items to your cart and proceed to checkout.
- Provide accurate shipping information and contact details for smooth delivery.
- Payments can be made securely through our online payment gateway.
Order Processing
- Orders will be processed within 1-2 business days after payment confirmation.
- You will receive an order confirmation email with tracking details once your order is shipped.
- For customized or pre-order items, the processing time may vary. Specific timelines will be communicated at checkout.
Shipping & Delivery
- We deliver across India. Delivery times range from 5-7 business days for standard shipping.
- Shipping fees, if applicable, will be calculated at checkout.
- For express shipping, please contact us directly for availability and charges.
Returns & Exchanges
We take utmost care to ensure the quality of our jewelry. However, if you are unsatisfied, please review our return guidelines:
- Eligibility for Returns:
- Returns are accepted within 7 days of delivery.
- Items must be unused, unworn, and in their original packaging with all tags intact.
- Non-Returnable Items:
- Customized or personalized jewelry.
- Jewelry damaged due to improper use or care.
- Exchange Policy:
- Exchanges are allowed for size or design issues, subject to availability.
- Contact us to initiate an exchange within 7 days of receiving the product.
- Process for Returns:
- Whatsapp us at +91 94457 77195 with your order details and reason for return.
- Once approved, ship the product back to our address (shared via email).
- Return shipping charges are borne by the customer unless the product is defective or damaged.
- Refunds:
- Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
- Refunds will be credited to your original payment method.
Damaged or Defective Items
- If you receive a damaged or defective product, notify us within 24 hours of delivery with photos of the product and packaging.
- We will provide a replacement or full refund based on the issue.
For any questions or assistance, please reach out to our customer support team at:
📞 Phone: +91 94457 77195
We’re here to help make your shopping experience delightful! 😊
